t6hy FAQ
Users on t6hy ask questions across account setup, payment methods, game rules, and account security. This page answers the most common topics so you can move forward without delay.
Our FAQ resolves step-by-step questions about registration, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, plus game categories and account controls. If your question falls outside these topics, scroll to the contact section or review our terms and legal notice for jurisdiction and compliance details.
We organize answers by topic so you can find your answer quickly. Each section names the steps you take, what to expect, and when to reach our support team. If a transaction stalls or your account needs recovery, our support channels are listed below.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
We provide account controls so you manage your access and security. You can update your password, email, and phone number from your account settings. You can view your transaction history, deposit and withdrawal records, and bonus balance. You can also request account suspension if you need a break. For account recovery — if you forget your password or lose access to your email — contact our support team with proof of identity. We also allow you to review your KYC documents and resubmit if needed. All controls are in your account dashboard under Settings.
Our services are available only where local law permits. We serve users in supported jurisdictions across Southeast Asia, including Indonesia. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can access t6hy if they meet our eligibility criteria. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether t6hy is available in your location, contact our support team before registering.
Payments and transactions
Deposit fees depend on your payment method. DANA, e-wallet, mobile banking, and local payment deposits typically carry no fee from t6hy; your payment provider may apply their own charges. online payment and bank transfers (e-wallet, mobile banking, local payment, online payment) also have no t6hy fee. Withdrawal fees vary by method and are shown before you confirm. Some methods may have a small processing fee; others do not. Always review the fee breakdown on the withdrawal confirmation screen before submitting. If you have questions about a specific fee, contact our support team.
If a deposit does not complete, check your payment app (e-wallet, mobile banking, local payment, online payment) to confirm the money left your account. If it did, the funds may be pending on our side; wait a standard processing window before contacting support. If the money is still in your payment app, the transaction was cancelled and no charge occurred. For withdrawals, if your request shows "pending" for longer than expected, contact our support team with your transaction ID. We will investigate whether the funds are held by your bank (e-wallet, mobile banking, local payment, online payment) or if there is a verification delay. Do not resubmit the same withdrawal request; wait for our response first.
Our support team is available via email at [email protected]. Include your account email, the issue you are facing, and any relevant transaction IDs or screenshots. Our team responds within a standard response window during business hours. For urgent issues — account lockout, payment disputes, or verification delays — mark your email as urgent. You can also reach us through the contact form in your account dashboard. For faster help with common issues, check this FAQ first or review your account settings to see if the issue can be resolved directly.
Game rules and markets
We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, and international fixtures. Our live-betting section updates odds during matches. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Game availability may vary by region and time. Check the t6hy app or website for the current full list of markets and games.
Our bonus offers include a welcome offer for new accounts, weekly cashback on losses, and referral rewards. Each offer has eligibility rules — for example, a welcome offer may require a minimum deposit and a playthrough requirement before you can withdraw bonus funds. Cashback is calculated on net losses during a specific week and credited automatically. Referral bonuses are awarded when your referred friend completes registration and meets a deposit threshold. All bonus terms are displayed in your account under Promotions. Bonuses are subject to terms and conditions; review the full details before claiming. Bonus funds may have restrictions on which games you can use them on.
Security and account care
We use standard security practices to protect your account and data. Your password is encrypted and never stored in plain text. We verify your identity during registration and withdrawal via KYC documents. Your payment information is handled securely and not stored on our servers after a transaction completes. We recommend using a strong, unique password and enabling two-factor authentication if available. Do not share your password or login details with anyone. If you suspect unauthorized access, change your password immediately and contact our support team. For full details on data handling, review our privacy policy
On the login page, click "Forgot password?" and enter your registered email. We will send a password-reset link to that email. Click the link and create a new password. The link expires after a standard time window, so act quickly. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the reset link does not work or you cannot access your email, contact our support team with proof of identity (your registered phone number and the last four digits of your ID). We will verify your identity and help you regain access to your account.